The Power of the Thankless Job
Why the roles others avoid often create the greatest opportunity At several critical points in my career, I accepted roles that others actively avoided. They were seen as low-prestige, high-stress, and offering little
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"Seeing a Different Game"
Leaders “See a Different Game” When I was young, I was an avid reader of The Sporting News, a weekly newspaper whose tagline was “See a Different Game.” Its promise was simple: by
Don’t Leave Success to Chance: What Failures and Mistakes Can Teach
When I was a high school senior, I thought I should have been named valedictorian. My grades were higher than the student who received the honor. Dad listened to my frustration and then
From Fear to Agency: Another Underrated Leadership Skill
Fear is an unavoidable companion of leadership. It appears whenever leaders confront uncertainty, disruption, or decline in a core business. What distinguishes effective leaders is not the absence of fear, but their ability
Stretch, Don’t Stress: A CEO’s Lessons in Building Growth Without Burnout
One underappreciated responsibility of public-company leadership is not simply setting ambitious goals, but matching those goals to what an organization can realistically achieve. Leaders must ensure that demands on employees do not exceed
Leading with Kindness: An Underrated Source of Better Business Results and Better Health
Kindness is often treated as a personal virtue rather than a leadership discipline. In business, it is frequently dismissed as soft, naïve, or incompatible with hard decisions. My experience leading Pitney Bowes suggests