In two contexts, I have seen the complexity of changing information technology systems and organizational processes. I focus on this issue because many business and government reforms, such as health care reform, require
One television show I enjoy watching is Mad Men, which takes viewers back to the world of the early 1960’s advertising agency. Through the series, we get reminded how far we have
I do not usually react when a performing arts celebrity passes away, but Paul Newman’s passing was different. Over time, I came to realize that, in certain ways, he was a role
On Saturday, September 13, I was listening to a commentary by Geoff Colvin of Fortune magazine. His topic was the increase in the number of items for which U.S. domestic commercial airlines
As a person who has been involved in providing advocacy and advisory services as a volunteer for over two decades, I find that public and political decision making relative to transportation shows our
In my last blog, I commented on a July 11 article by Mary Walsh of the New York Times on the crisis relative to horrifically large pension and retiree medical obligations for government